At GigglePop Club, we carefully check and pack every order before dispatch. However, if you receive a product that is damaged, defective, incorrect, or has missing parts, we are here to help.

Please read the following Return & Replacement Policy carefully before placing a return or replacement request.

Return & Replacement Window

Return or replacement requests must be raised within 3 days of receiving the order.

We may not be able to accept return or replacement requests submitted after the specified period.

When Is a Return or Replacement Applicable?

A return or replacement may be considered in the following cases:

• You received a damaged product.
• You received a defective or faulty product.
• You received a wrong product that is different from what you ordered.
• One or more parts, pieces or accessories are missing from the package.
• The product received is significantly different from the product description or ordered variant.
• The product has been damaged during transit.

For toys and games containing multiple pieces or components, please check the contents of the package carefully immediately after delivery.

Unboxing Video

We strongly recommend recording a short, continuous video while opening your package.

An unboxing video helps us verify cases involving:

• Transit damage
• Missing parts
• Wrong products
• Damaged packaging
• Defective products

For certain claims, GigglePop Club may require an unboxing video or photographs before approving a return or replacement request.

Claims without sufficient visual evidence may require additional verification before a resolution can be provided.

What Is Not Covered?

Return or replacement requests may not be accepted in the following situations:

• The product has been used, misused or damaged after delivery.
• Damage has occurred due to improper handling, storage or use.
• The product has been modified or altered.
• The product is missing its original packaging, accessories or components.
• The return request is made after the specified return window.
• Minor variations in colour, texture or appearance that may occur due to screen settings or manufacturing processes.
• Products that are specifically marked as non-returnable on the product page.
• Change-of-mind purchases or products that are no longer required, unless specifically mentioned as eligible for return.

Damaged Products

If your product arrives damaged, please contact us as soon as possible and preferably within 3 days of delivery.

Please share:

• Order ID
• Clear photographs of the product
• Photographs of the outer packaging
• A short description of the damage
• Unboxing video, if available or requested

Our team will review the information and provide the appropriate resolution.

Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us within 3 days of delivery.

After verification, we may arrange a replacement with the correct product.

If the correct product is unavailable, an alternative resolution may be offered, including a refund, depending on the circumstances.

Missing Parts or Components

If your toy, game or product contains missing pieces, components or accessories, please inform us within 3 days of delivery.

Please mention the missing component and share relevant photographs or videos where possible.

Depending on availability, we may:

• Send the missing component separately.
• Replace the product.
• Provide another suitable resolution.

Defective Products

If a product is received with a manufacturing defect or does not function as described, please contact us within the applicable return window.

Our team may request photographs, videos or other information to understand and verify the issue.

Once the defect is confirmed, we may offer a replacement or refund, depending on product availability and the nature of the issue.

Return & Replacement Process

To raise a return or replacement request:

Step 1: Contact us at hello.gigglepopclubcs@gmail.com with your Order ID.

Step 2: Mention the reason for the request and provide photographs/videos of the product, if applicable.

Step 3: Our team will review the request and confirm whether it is eligible.

Step 4: If approved, we will share the return or pickup instructions with you.

Step 5: Once the product is received and inspected, we will process the approved replacement or refund.

Please do not ship the product back to us without receiving return instructions from our team.

Return Shipping

For an approved return due to a damaged, defective or incorrectly delivered product, GigglePop Club will arrange or bear the applicable return shipping cost, subject to verification.

For any other approved return where the issue is not due to an error or defect from our side, applicable return shipping charges may be borne by the customer.

Replacement

Where possible, we will provide a replacement of the same product.

Replacement is subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, such as:

• Refund of the eligible amount
• Store credit
• Replacement with another available product, subject to customer agreement

Product Inspection

All returned products may be inspected before a replacement or refund is approved.

The product should be returned in the condition in which it was received, along with its original packaging, accessories, components, manuals, tags and other included items, wherever applicable.

If the returned product does not meet the applicable conditions, the request may be rejected.

Refunds

If a refund is approved instead of a replacement, the refund will generally be processed through the original payment method.

For prepaid orders, the refund will be processed to the original payment source.

For Cash on Delivery orders, the refund may be processed through UPI or bank transfer, for which the required details may be requested from the customer.

Refund processing may take 5–7 business days after the return is approved or the returned product has been received and inspected.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Order Cancellation

Orders can be cancelled before they are dispatched, subject to the order status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may contact us regarding the applicable return or replacement options after delivery.

Undelivered or Returned-to-Origin Orders

If an order is returned to us because of:

• Incorrect address provided by the customer
• Incorrect or incomplete contact details
• Customer refusing to accept the parcel
• Repeated failed delivery attempts
• Customer being unavailable at the delivery address

applicable shipping or return-to-origin charges may be deducted from the refund, where applicable.

Wrongly Marked as Delivered

If your order is marked as delivered but you have not received it, please contact us as soon as possible, preferably on the same day.

We will coordinate with the relevant delivery partner and investigate the shipment status.

Fraudulent or Misuse of Return Policy

GigglePop Club reserves the right to review and investigate repeated, suspicious or fraudulent return and replacement requests.

We may reject a request where there is evidence of misuse, intentional damage, fraudulent activity or violation of this policy.

How to Contact Us

To raise a return, replacement or refund request, please contact:

GigglePop Club
Email: hello.gigglepopclubcs@gmail.com
Phone/WhatsApp: 8920866532

Please include your Order ID in your communication so that our team can assist you quickly.

We aim to review and respond to eligible requests within 3 business days.